Online shopping in India has become increasingly popular, but it’s essential to be aware of the risks and threats associated with it. Here are some key points:

Online Shopping Scams in India

Introduction

The rise of e-commerce has made online shopping incredibly convenient. However, it has also given rise to online shopping scams, where fraudsters trick unsuspecting buyers into paying for products they never receive or receive substandard goods. This article provides a comprehensive guide on how these scams happen, whom they target, and how to stay safe.

How Do Online Shopping Scams Happen?

Scammers use various tactics to exploit consumers, including:

  1. Fake E-commerce Websites – Fraudsters set up fake websites that mimic well-known online stores, luring buyers with discounts and offers.
  2. Social Media Scams – Scammers advertise attractive products on social media platforms but disappear once payment is made.
  3. Fake Seller Listings – Fraudulent sellers list non-existent products on legitimate e-commerce platforms and vanish after collecting payments.
  4. Phishing Emails and Messages – Buyers receive fake order confirmation emails or SMS with malicious links to steal personal or banking details.
  5. Non-Delivery of Products – Customers pay for items but never receive them, with the seller becoming unresponsive.
  6. Counterfeit or Substandard Products – Sellers advertise genuine products but send fake or low-quality items instead.
  7. Refund and Return Fraud – Fraudulent sellers refuse to honor return policies or issue fake refund promises.
  8. Payment Gateway Scams – Fake websites use fraudulent payment gateways that steal credit/debit card details.

Who is Targeted?

  • Online Shoppers – Individuals looking for deals and discounts.
  • New Internet Users – People unfamiliar with spotting online scams.
  • Seniors and Non-Tech Savvy Individuals – Those less experienced with online transactions.
  • Social Media Users – Shoppers attracted by too-good-to-be-true offers on platforms like Facebook and Instagram.
  • Students and Young Consumers – People looking for trendy and affordable products.

Dos and Don’ts When Shopping Online

✅ Do’s:

  • Verify the Seller – Check ratings, reviews, and seller details before purchasing.
  • Shop from Trusted Websites – Buy from established e-commerce platforms like Amazon, Flipkart, Myntra, etc.
  • Use Secure Payment Methods – Prefer Cash on Delivery (COD) or trusted payment gateways.
  • Check Website Security – Ensure the website URL starts with https:// and look for a padlock icon.
  • Compare Prices – If a deal looks too good to be true, it probably is.
  • Read Return and Refund Policies – Always check the seller’s return policies before purchasing.
  • Monitor Bank Transactions – Regularly check your account for unauthorized deductions.
  • Use Virtual Debit/Credit Cards – Reduce risk by using virtual cards with limited transaction limits.

❌ Don’ts:

  • Do Not Click on Unknown Links – Avoid clicking on promotional links in emails or messages without verifying the source.
  • Avoid Sharing Personal Details – Do not enter sensitive details on suspicious websites.
  • Do Not Pay via Unsecured Methods – Avoid UPI or direct bank transfers to unknown sellers.
  • Do Not Trust Unrealistic Offers – If an offer seems too good to be true, research before buying.
  • Do Not Download Apps from Unknown Sources – Only use official app stores to download shopping apps.

Whom to Reach Out to If You Are Scammed

  1. Cyber Crime Helpline (1930) – Call this toll-free number to report online fraud.
  2. Cyber Crime Reporting Portal (cybercrime.gov.in) – File an official complaint online.
  3. Consumer Helpline (1800-11-4000) – Report fraud to the National Consumer Helpline.
  4. Your Bank’s Fraud Department – Contact your bank to block transactions if your payment details were compromised.
  5. E-commerce Customer Support – Report fraudulent sellers to the platform where the purchase was made.
  6. Reserve Bank of India (RBI Ombudsman) – File complaints related to unauthorized payments.

Conclusion

Online shopping scams are on the rise, but awareness and caution can help you avoid financial losses. Always verify sellers, use secure payment methods, and report suspicious activities immediately. By staying vigilant, you can enjoy safe and secure online shopping experiences.